Ilisasishwa 08-11-2026
This policy explains when you can get your money back for payments made to Furahia.
If you paid for a template or a package and no invitations have been sent yet, you may ask for a full refund within 7 days of payment.
Once invitations have been sent to your guests, the payment for that service cannot be refunded, because the service has been delivered.
Hotels, transport, venues and vendors have their own cancellation rules. We will tell you these rules before you confirm, and we will help you with any refund the partner allows.
If a Furahia service did not work because of a problem on our side, contact us and we will fix it or refund you fairly.
Contact the Furahia team with your name, event and payment reference. Approved refunds are paid back using the same payment method where possible.